RecruiterChatfield QuinnLocationSalisbury, WiltshireSalary£16,000 - £18,000 per annum
This is an exciting opportunity to join our rapidly growing team of enthusiastic customer service professionals based in Salisbury. As part of our Helpdesk team your main focus will be to provide an exceptional service to our customers via the telephone. You will join a team to provide remote technical support on our innovative range of payment terminals.
Main Objectives
• Responding to customer hardware and software queries
• Taking ownership to liaise with all stakeholders ensuring effective call resolution
• Accurately maintain customer records
• Adhere to performance targets to ensure customer service levels are achieved
• Contribute to continuous improvement programs
Knowledge & Experience
• Excellent Polish language skills - written and verbal
• Passionate about providing exceptional customer service
• Working under pressure within a fast-paced Technical Helpdesk
• Remotely analysis and problem solve
• Flexibility to meet the fluctuating demands of our customers
• Work under your own initiative
Ideally 1 years experience working within a telephone based customer service team
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